Privacy Notice
Last updated: April 2026
This privacy notice explains how Liverpool Roofs ("we", "us", "our") collects, uses, stores, and protects personal information when you use our website or contact us for a quote. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Liverpool Roofs is the data controller for personal data collected through this website. You can contact us at:
What data we collect
We collect only the information you choose to give us:
- Contact form data — name, phone, email, postcode, service requested, and the text of your message.
- Telephone enquiries — name, phone number, address of the property, and details of the job.
- Quotation and job records — for customers we actually carry out work for, we retain a written record of the job for warranty and legal purposes.
- Website analytics — basic, anonymised usage data (pages visited, approximate location, device type). No cookies are used for marketing or tracking purposes.
How we use your data
We use your personal data solely to:
- Reply to your enquiry and arrange a quote.
- Carry out work you have commissioned.
- Contact you about ongoing work, warranty claims, or follow-up inspections.
- Meet our legal obligations (accounting records, HMRC, health and safety).
We do not sell your data, share it with third-party marketers, or use it for automated decision-making.
Who we share data with
We only share data where strictly necessary to deliver the service you've asked for:
- Our email and hosting provider (20i) — they process emails sent through this website.
- Our accountants and HMRC — for statutory accounts and VAT.
- Scaffold suppliers and materials merchants — where delivery addresses need to be passed on for a specific job.
- Building Control — for notifiable roofing work, a completion record is shared with your local authority.
How long we keep your data
- Unsuccessful enquiries (you didn't proceed with a quote): 12 months, then deleted.
- Quoted work where the job didn't go ahead: 2 years, for follow-up if you come back.
- Completed jobs: 12 years — this matches our guarantee period plus statutory contractual limitation period.
- Accounting records: 7 years, to comply with HMRC requirements.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete data we no longer need (subject to our legal retention obligations).
- Object to any processing you think is unjustified.
- Complain to the Information Commissioner's Office (ICO) if you think we've mishandled your data.
To exercise any of these rights, email us at . We'll respond within one calendar month.
Cookies
This website uses only strictly necessary cookies (session cookies for form submissions). We do not use tracking, marketing, or social media cookies.
Website security
This site uses HTTPS encryption for all pages and form submissions. Personal data submitted via the contact form is delivered by encrypted email to our office. We do not store form submissions in any public-facing database.
Changes to this notice
We may update this notice from time to time. Material changes will be highlighted at the top of the page. This version is dated April 2026.